Member Hub is the branded self-service portal your members reach from a text — no app to download, no passwords to forget. Freezes, cancellations, card updates, statements, visit stats, and body-composition history, all self-serve — and every request runs through rules you set before anything touches Mindbody.
They enter their phone number, get a six-digit code by text, and they’re in — their training story, their billing, their membership, their body-composition history. The requests that used to be a phone call or a front-desk interruption become forms that follow your policy.
Every routine member request is an interruption somewhere — a DM about freezing for a trip, a card that quietly fails, a “what was this $10 charge?” text, a cancellation that becomes final in one phone call because nobody got the chance to save it. Member Hub gives members one branded place to handle all of it themselves — and gives you the thing self-service usually costs: control. Every request runs on your policy before it touches Mindbody.
Most freeze friction isn’t the freeze — it’s the request. Members ask for pauses your terms don’t permit: too long, too late, past the annual limit. Now staff are quoting policy from memory and negotiating over a text thread, and every exception they grant becomes tomorrow’s precedent.
Fixed: your policy is built into the form itself — notice window, duration limits, annual allowance, fee shown up front — so the request a member can submit is one you can approve. Auto-approve inside your parameters or one click, straight into Mindbody.
By the time a cancellation reaches you it’s a done decision — announced in whatever channel the member picked, honored on the spot because arguing feels worse than losing them.
Fixed: a cancel request routes through a save flow you control — capture the reason, offer the pause, present the plan that fits — before anything is submitted.
A card expires, the autopay bounces — and Mindbody doesn’t text the member about it. The fix waits on staff noticing, making the awkward call, and walking the member through an update flow with enough friction that “I’ll do it later” wins.
Fixed: a failing charge texts the member automatically — one tap, a secure card form, done in 30 seconds. Most fixes happen before staff ever knew there was a problem.
Members need payment statements for insurance and employer wellness reimbursements, and answers about the occasional fee. None of it is secret — it’s just not easy: each request becomes an email to the studio and staff time assembling history.
Fixed: a self-serve statement of payments — date filters, branded PDF download, ready to submit for reimbursement — and every no-show or late-cancel fee names the exact class and date that triggered it.
The member enters their phone number and gets a six-digit code. No app, no account setup, no password resets.
Visit counts and milestone progress, body-composition history, billing statement, membership details — their whole story, self-serve.
Pause, cancel, plan change, card update — every form already enforces your notice windows, limits, and fees.
Approved requests process straight into Mindbody. Staff see everything in one queue — nothing lives in a text thread.
Every tile below is live for real members today — each one a phone call, DM, or front-desk interruption that no longer happens.
The document half of the same system. Every membership agreement and liability waiver, sent by the sale itself, signed on the phone in the member’s hand, and filed back into Mindbody without a staff step — on the same member record the hub reads. Full product tour at sign.studioiq.ai →
Member Hub + Signing + the Huddle floor console for your coaches. See Huddle →
5+ locations — let’s talk network pricing.
Built and run by Lenin Rodriguez — multi-studio owner-operator, North Jersey.
integrations@studioiq.ai · sign.studioiq.ai · huddle.studioiq.ai